If you spend a large amount of time speaking with clients or suppliers as part of your business, a headset is a great investment. But there are several things to consider when you’re purchasing a headset, from comfort and style to durability and functionality with apps such as Skype or other communications tools.
This guide will:
Explain what VoIP headsets are
The benefits of using headsets for calls
Features to look out for when purchasing a headset
If you’re wondering what you need to consider when buying a VoIP headset, this guide will take you through the main features you need to look out for.
What is a VOIP Headset?
VoIP or Voice over Internet Protocol means that a PC or Mac user can use an existing internet connection as a phone line between other PCs as a vocal internet messaging service or to landline phones. As internet connections are paid for on a monthly basis, the costs of making calls using a VoIP headset are minimal, so it’s a great option for businesses.
How Much Mobility is Required?
Contact centres require their staff to be able to access information on their computers when they receive calls, so wired headsets are usually fine for this as individuals won’t need to move around much. But wireless headsets can be a better option for people who move around a lot, such as contact centre supervisors, who need the flexibility to move from one area to another.
Noise-Cancelling or Voice-Tube Microphones
Noise-cancelling microphones are best suited to busy offices that can get noisy, allowing the individual using them to head their calls more easily as they minimise background noise. Voice-tube microphones, however, are perfect for normal environments are they ensure a crisp sound delivery in quieter settings.
Safeguarding Against Acoustic Shock
The European Noise Exposure Directive was updated back in 2006 to state that call centres have to maintain a noise level of 80dB, although studies suggest that more than one-fifth of UK centres exceed this. In order to protect your workforce, it’s important to buy headsets that are not only EU compliant but also offer protection from acoustic shock or high intensity bursts of sound.
Monaural or Binaural
For most people, the decision to choose monaural or binaural headsets comes down to personal preference. A single earpiece allows you to hear conversations with callers while also listening to colleagues, so you can stay up to date with what’s happening at all times. Binaural headsets, however, allow you to fully concentrate on the call, so they can be great in noisy environments where it can be easy to get distracted.
Consider the Future
It’s important to buy headsets that are able to adapt to changing technology. A few things to think about in this area include whether your business intends to rely entirely on VoIP in the long term, and whether your employees will work on desk or soft phones, or both. This will ensure that the investment you make works for your business as it evolves.